SOTI MobiAssist - If you are looking for a tool that allows you to easily assist end users that are having problems on a BlackBerry or Desktop PC, SOTI MobiAssist allows a Support Technician to Remote Control into any BlackBerry® or Windows desktop/laptop/server from anywhere in Seconds!
As featured on CrackBerry.com, MobiAssist is a complete on-demand helpdesk solution to support your mobile workforce and customers anywhere in the world. As MobiAssist is a cloud-based application, it provides quick and easy remote control for mobile devices and remote desktops / laptops running various platforms without investing in software or hardware.
NOTE: There are two components required to start a remote control session. One component called the Technician Console is on your desktop and can be downloaded after registering on http://mobiassist.soti.net. This component allows a support technician to create a support session. The second component is a device agent that allows an end user to be remote controlled. Once installed on the BlackBerry or Desktop PC, the end user can join a session by entering a PIN. The MobiAssist Device Agent is available by visiting: http://ma.soti.net/m or downloading it via BlackBerry App World.
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Supported operating systems:
RIM BlackBerry OS 4.6, RIM BlackBerry OS 4.7, RIM BlackBerry OS 5.0, RIM BlackBerry OS 6.0
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